Privacy Policy

1. Introduction

zeitnes ("we", "us", "our") is a watch repair workshop located at 36 Jalan Bukit Bintang, 55100 Kuala Lumpur, Malaysia. We take the privacy of our clients seriously and are committed to handling personal information responsibly and transparently.

This policy explains what personal data we collect, why we collect it, how long we keep it, and what rights you have in relation to it. It applies to information collected through our website and through our in-person service process. If you have any questions, please reach out to us at [email protected].

2. Data We Collect

We collect only the information necessary to provide our services and to communicate with you:

• Contact information — name, email address, and phone number provided via our contact form or in person
• Service information — details about the watch or watches brought to us for care
• Communication records — messages exchanged regarding a service, including photographs shared during restoration work
• Website usage data — anonymised analytics data about how visitors use our website (if analytics cookies are accepted)
• Cookie preferences — your consent choices stored locally in your browser

We do not collect payment card details directly. All in-person payments are processed at the point of collection.

3. How We Use Your Data

Personal data is used for the following purposes:

• To respond to enquiries and schedule consultations
• To deliver and document the watch care service you have requested
• To send service updates, including progress photographs for restoration work
• To issue invoices and service records
• To fulfil our workmanship warranty obligations
• To understand how our website is used and to improve the visitor experience (only if analytics cookies are accepted)

The legal basis for processing is your consent (for enquiry data and analytics) and the performance of a service contract (for active client records).

4. Data Retention

We retain client records for the following periods:

• Enquiry records (no service undertaken): 6 months from last contact
• Service records (watch cared for): 5 years from collection date, to support warranty and provenance enquiries
• Accounting records: 7 years as required under Malaysian tax regulations
• Website analytics data: retained in anonymised, aggregated form only

After the applicable retention period, personal data is securely deleted or anonymised.

5. Data Sharing

We do not sell or share your personal data with third parties for marketing purposes. Data may be shared in the following limited circumstances:

• Parts suppliers — only the watch make and reference required to source components; no personal contact data is shared
• Website analytics provider — anonymised usage data only, and only if analytics cookies are accepted
• Legal obligation — if required by Malaysian law or a court of competent jurisdiction

6. Data Protection

Client records are stored in password-protected systems and physical files kept in our secure workshop. Access is limited to zeitnes staff directly involved in service delivery. We review our data handling practices regularly and take reasonable steps to protect against unauthorised access or disclosure. In the unlikely event of a data breach affecting your rights, we will notify you promptly.

7. Cookies

Our website uses cookies to function and, with your consent, to collect anonymised usage data. You can manage your cookie preferences at any time via our Cookie Policy page. Essential cookies are required for the site to operate and cannot be disabled.

8. Your Rights

Under the Personal Data Protection Act 2010 (Malaysia), you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Withdraw consent to data processing (where consent is the basis)
• Request erasure of data (subject to legal retention obligations)
• Lodge a complaint with the Department of Personal Data Protection Malaysia

To exercise any of these rights, write to us at [email protected]. We will respond within 30 days.

9. Third-Party Links

Our website may contain links to external resources. We are not responsible for the privacy practices of third-party websites and encourage you to review their policies before sharing any personal information.

10. Children's Privacy

Our services are intended for adults (18 years and over). We do not knowingly collect personal data from individuals under 18. If you believe we have received data from a minor, please contact us and we will delete it promptly.

11. Policy Updates

We may update this policy from time to time. When we do, the updated version will be posted on this page with a revised date. Continued use of our website or services following an update constitutes acceptance of the revised policy.

12. Contact

Data controller: zeitnes
Address: 36 Jalan Bukit Bintang, 55100 Kuala Lumpur, Malaysia
Email: [email protected]
Phone: +60 3-5173 8462